Kathy (Operator): 119. How can I help you?

119，很高興為您服務。

John: Please, I need help right now. My house is on fire and the smoke is everywhere.

拜託，我現在需要幫忙。我的房子著火了，到處都是濃煙。

Kathy: Keep calm and tell me where you are.

保持冷靜，告訴我你在什麼地方?

John: I am in the fifth building on Ming-sheng street. Please come quickly.

我在明聖街15號，請快點來。

Kathy: Has the fire spread to the other rooms?

火勢有蔓延到其他房間嗎?

John: No, at the moment it is just burning down my kitchen. Please hurry up.

沒有，目前只有廚房而已。請快一點。

Kathy: I need to know if anyone has been injured.

我要知道有沒有人受傷?

John: No, no one has been injured.

沒有人受傷。

Kathy: I will dispatch a fire truck immediately. Do you require an ambulance?

我馬上派消防車過去，需要叫救護車嗎?

John: No, I don't think so.

應該不用。

Kathy: Ok, the fire truck should be at your location in about 5 minutes. I need you to get everyone out of the building immediately.

好，消防車大約5分鐘內會抵達。我需要你幫忙疏散大樓內的所有人。